Law adds protections for online ticket buyers

Individual ticket buyers will have additional consumer protections when buying concert and other event tickets online under provisions in a new law dubbed the “The Ticketing Fairness Act.”

Effective Jan. 1, 2025, restrictions will be put in place on how online ticket sellers, bulk ticket buyers and resellers operate, including:

• requiring “all-in pricing” to ensure ticket buyers know the total cost of a ticket up front;

• ensuring ticket purchasers receive proof of purchase and refund policy details within 24 hours;

• banning deceptive advertising;

• banning speculative pricing; and

• requiring an online ticket marketplace to disclose on its website that it is a ticket reseller.

If a reseller uses a “bot” or other technology to buy more tickets than allowed, the law gives the Department of Commerce power to demand the reseller disclose how it was able to accomplish the deception. That information could then be shared with the attorney general’s office for possible prosecution.

Rep. Kelly Moller (DFL-Shoreview) and Sen. Matt Klein (DFL-Mendota Heights) are the sponsors.

HF1989*/SF2003/CH94

HF1989* / SF2003 / CH94